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Shipping & Returns

 Shipping / Delivery Terms

At LGI Barn we are working with several different delivery partners to ensure our customer deliveries arrive within the given timescale and in perfect condition. However, we cannot be held responsible for delays in our delivery partners networks. Whilst we too find these delays frustrating, they are beyond our control and the responsibility of our delivery partners to resolve. We will liaise with you, our customer, to keep you updated of any changes where possible and where we have had reasonable prior notice from our delivery partner.

We reserve the right to amend our delivery pricing, due to rises in fuel costs and from direct rises from our suppliers at any time. We reserve the right to amend our delivery timescales at any time.

Lead Times

All lead times are approximate and may depend on a number of factors relating to a particular product or products. Therefore, we reserve the right to update lead times at any time, where required. Occasionally a lead time may change, due to elements beyond our control, after an order has been placed. In this case we will fully communicate the anticipated delay in lead time to you, the customer.  It will not be standard practice to offer a refund in these scenarios.

All lead times are detailed on a product by product basis, please see individual descriptions for more information. The below table is intended as a guide only.

Product Type Estimated Lead Time
In stock items Items that are in stock, i.e. showing a stock number, will be despatched within 48hrs (2 working days) of the order being received.
Bespoke Headboards   4 - 6  week lead time, from the order being placed.
Bespoke Footstools  8 week lead time, from the order being placed.
Limestone Pendants, Ebonised Bench & Carved Bowl  4 - 6 week lead time, from the order being placed.
Cushions & Bedspreads  48 hours from the order being placed.

 

Delivery Options & Timescales

Al LGI Barn we offer the below delivery options, these are dependant on the product that you purchase and are detailed as you progress through our checkout. Please ensure you take into account the lead time and the delivery timescales when placing your order. Occasionally our delivery partners are affected by adverse weather conditions, COVID restrictions and increases in volumes at seasonal times. Although these kind of delays are frustrating to everyone involved, they are out of our control. On these occasions please be assured that we are working to get your delivery to you as quickly as possible.

We have a daily order cut-off time of 12pm, any orders received before 12pm Monday to Friday and excluding public holidays, will be despatched adhering to the lead times and delivery timescales estimated. Any order received after 12pm will be processed the next working day.

 

Delivery Type  Estimated Timescale Price
Standard Delivery  - Smaller items Delivery the next day following the given lead time. £5.50
Standard Delivery - Bespoke Furniture & Oversized Items Delivery will be with 7 working days following the given lead time. £40.00
Extra Care Delivery (for larger, more fragile items) Delivery will be with 7 working days following the given lead time. £90.00

 

Please note that we do not despatch on weekends or public holidays. We will also not be despatching any orders between the below dates: 

Friday 23rd December to 2nd January 2023 (any orders placed during this time will be processed from Tuesday 3rd January, in order of receipt)

Overseas Deliveries

We do not currently offer overseas delivery, however any overseas orders and contracts entered into will be subject to the laws of England and Wales, and any disputes must be submitted to the English courts.

Returns Terms

At LGI Barn we want you to love your purchase but understand that you may need to make a return. Please find our returns policy outlined below. 

Bespoke / Made to Order Items: Bespoke items cannot be returned or exchanged. Many of our items are made to order and therefore cannot be returned. Please do get in touch via hello@lgibarn.com if you have any queries regarding your order though, as we’re always happy to help. 

Where returns are allowed, this is limited to our stock items, i.e. not made to order. In this instance an email must be sent to hello@lgibarn.com to inform us of your wish to return. You will receive an email confirming our acceptance of your return, including instructions of how to return your item. Please do not send your item(s) in for a return until you’ve received a reply from our returns team. We won’t be able to accept any returns that have not been approved by our returns team and cannot be liable for any returns that are sent in without prior contact to LGI Barn. 

You must notify us of your wish to return within 7 days of receipt and return it to us within 28 days of the date that the order was despatched. All returned items must arrive unused and in perfect condition. Any items that arrive damaged, will not be refunded. It is the responsibility of the customer to contact their return courier, if this is how the damage was incurred, not LGI Barn. 

Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling.

Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns that arrive to our warehouse with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt of the item, to conduct a quality control review and issue a refund.

Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.

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