At LGI Barn we want you to love your purchase but understand that you may need to make a return. Please find our returns policy outlined below.
Bespoke / Made to Order Items: Bespoke items cannot be returned or exchanged. Many of our items are made to order and therefore cannot be returned. Please do get in touch via firstname.lastname@example.org if you have any queries regarding your order though, as we’re always happy to help.
Where returns are allowed, this is limited to our stock items, i.e. not made to order. In this instance an email must be sent to email@example.com to inform us of your wish to return. You will receive an email confirming our acceptance of your return, including instructions of how to return your item. Please do not send your item(s) in for a return until you’ve received a reply from our returns team. We won’t be able to accept any returns that have not been approved by our returns team and cannot be liable for any returns that are sent in without prior contact to LGI Barn.
You must notify us of your wish to return within 7 days of receipt and return it to us within 28 days of the date that the order was despatched. All returned items must arrive unused and in perfect condition. Any items that arrive damaged, will not be refunded. It is the responsibility of the customer to contact their return courier, if this is how the damage was incurred, not LGI Barn.
Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling.
Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns that arrive to our warehouse with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt of the item, to conduct a quality control review and issue a refund.
Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.